In the time that it took you to read this headline 4,685 people tweeted, posted or blogged about companies in social media.
These were questions, feedback, rants, news, comparisons and comments. Did you answer? In the Chat mines social media posts to identify and address trends and issues that impact your call volume, sales and customer loyalty. We also engage with customers in need of assistance, either directly in social media or through the alternate channel of their choice. The result? Reduced costs and improved customer satisfaction.
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