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In the time that it took you to read this headline 12,963 people inquired or commented about companies in social media.

Consumers are tweeting and posting questions, feedback, rants, news, comparisons and comments about the products and services of your company. How are you responding? In the Chat mines social media posts about your brand, competitors and industry to help you identify, analyze, and directly connect with social media users to improve their customer service experience. The results? Increased sales, improved customer retention and lower service costs. Welcome to the social generation of customer service and profitability. Learn More